Porkbun支付宝付款失败订单未完成解决方案

引言

这两天闲来无事，突发奇想打算注册个短域名玩玩。经过一番查阅和搜寻，发现 .nz（新西兰）域名的 2 位字符居然不算高级域名，无需支付高昂的溢价费。遂决定搞一个来折腾。

1. 选择注册商

经过多方比价，发现 Porkbun 的价格最为实惠，而且还支持支付宝 (Alipay) 付款，看起来非常友好。

2. 挑选短域名

经过反复尝试和排列组合，截至 文章发布时，发现了以下几个漏网之鱼：

注：以上域名状态仅代表发文时刻，手慢无。

3. 踩坑：支付宝付款“吞钱”

选定心仪的域名后，我直接加入购物车结算。在结账页面选择了 Alipay (支付宝)，完成了支付。

跳转回 Porkbun 页面一看——域名还在购物车里？？？

再看一眼订单详情：

赶紧上网搜了一下，发现我不是一个人。这个问题在 Porkbun 上似乎并不罕见，但大部分帖子都止步于吐槽，没有给出明确的解决方案。

Porkbun买域名用支付宝付完款发现域名还在购物车里I've paid for my transfer but it's still in the cart???【日记】历经小磨难成功注册6s.ink

4. 维权之路：邮件对线

Porkbun 的网站设计挺有“个性”，找不到在线 Chat 入口，只能发邮件。虽然网页右下角有个 HELP 按钮，但在手机端经常隐身，而且本质上也是个邮件表单。

于是，我开启了与客服的邮件拉锯战。

第一回合：尝试沟通

我借助 Deepseek 写了一封这类问题的标准询问邮件，详细列出了订单号、支付宝交易号等信息。

点击查看第一封邮件内容

Subject: Payment Completed but Domain Still in Cart

Dear Porkbun Support Team,

I am writing to report an issue with my recent domain registration attempt. Today, I tried to register the domain 2c.nz and completed the payment via Alipay. The payment was successfully deducted from my account, but the domain remains in my shopping cart and has not been registered.

Here are the details for your reference:

· Domain: 2c.nz
· Porkbun Invoice/Order #: XXXXXXX
· Alipay Transaction ID: XXXXXXXXXXXXXXXX
· Merchant Order ID: src_XXXXXXXXXXXXXXXX
· Issue: The invoice in my Porkbun account shows a payment of $0, but the payment was successfully processed via Alipay.

I confirmed that the payment was deducted from my Alipay account, and I have also seen similar reports from other users on Reddit experiencing the same issue with payments via Alipay. I believe this is a technical error on your platform, and I would appreciate your assistance in resolving it promptly.

Could you please investigate this issue and complete the registration for the domain 2c.nz as soon as possible? If additional verification is required from my end, please let me know.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Elvish

美国客服效率还行，3 小时后回复了。但内容……完全是标准化的“废话文学”：建议我关掉广告拦截器、VPN，或者换个浏览器重试。

这显然没用，因为问题在于钱扣了但系统没入账，而不是我浏览器有问题。

第二回合：指出关键

冷静分析后，我意识到 Porkbun 的支付宝通道是对接的 Stripe。既然是 Stripe，商家后台一定有详细的交易记录。

于是我决定帮客服“排查问题”。我回复了邮件，明确指出：

1. 请去 Stripe 后台 查询订单号。
2. 附上了 支付宝交易详情截图。
3. 附上了 电子回单（包含中英文对照），证明我确实付了钱。

点击查看第二封关键邮件内容

Dear Sara,

Thank you for your reply. I would like to clarify that the payment for the domain has already been successfully deducted from my Alipay account.

I notice that you use the Stripe platform to process Alipay payments. Could you please check the status of the specific order src_XXXXXXXXXXXXXXXX in your Stripe merchant dashboard?

I have taken a screenshot of the successful transaction from my Alipay account and also downloaded the official electronic transaction receipt. The original document (protected by a digital signature) is in Chinese. I have attached both the original Chinese receipt and an English translation to this email for your review.

If any other documentation is needed from my side to verify this payment, I am happy to provide it.

If there is an ongoing issue with this specific payment method on your end, I would appreciate it if you could initiate a refund for this transaction (src_XXXXXXXXXXXXXXXX) via your Stripe backend. Once the refund is confirmed, I am willing to complete the purchase for the domain using an alternative method, such as PayPal.

I look forward to your assistance in resolving this matter promptly.

Best regards,

第三回合：成功解决

这招果然奏效！仅仅一小时后，另一位客服回复了：

It looks like the payment was received, but the order failed. I've added the funds as account credit to your account.

承认收到了钱，但订单挂了。作为补偿，他们直接把钱充值到了我的 Porkbun 账户余额里。

5. 重新下单付款

登录账户一看，余额确实增加了。

接下来就简单了，再次下单，支付方式选择 Account Credit。

最后，常规操作：

总结 & 避坑指南

如果你也在 Porkbun 使用支付宝付款遇到了“扣款成功但订单未完成”的情况，请不要慌张，也不要相信客服说的“换个浏览器试试”。

直接使用下面的模板联系客服，直击要害：

## Urgent: Payment Verified but Order Incomplete - Order #【你的订单号】 & Stripe Charge src_【商家订单号】

Dear Porkbun Support Team,

I am writing to report a payment issue. The payment for my domain 【域名】 was successfully deducted from my Alipay account, but the domain remains in my cart and the invoice (#【你的订单号】) shows as unpaid.

I understand you use Stripe. Could you please check the status of the specific Stripe charge src_【商家订单号】 in your merchant dashboard?

For verification, I have attached:
1. A screenshot of the successful Alipay transaction.
2. The official Alipay e-receipt (original in Chinese + English translation).

If this payment cannot be applied to my order, please refund this charge (src_【商家订单号】) via your Stripe backend. I am then willing to repay immediately via PayPal or another method.

I look forward to your prompt resolution. Thank you.

Best regards,
【你的名字】

【在邮件里附上支付宝扣款截图和中英文电子流水回单】

总结

经验教训：在国外域名注册商（尤其是 Porkbun 这种）消费，如果有条件，建议优先使用 PayPal 或 信用卡。支付宝接口偶尔会出现回调失败的问题，处理起来比较费时费力。